Skip to content

Beauty finds worth discovering

Returns & Refunds

We want you to receive the correct product in good condition. If something is wrong with your order, contact us before sending anything back.

How to start

Reply to your Shopify order confirmation email with your order number and a short description of the issue (for example: damaged packaging, incorrect item, or a quality concern). Photos help when something arrived damaged.

Eligibility

Return or refund eligibility is confirmed case by case for your specific order. Personal-care and beauty products may have hygiene limits. Do not return products until we have confirmed the next steps.

Refunds

When a refund is approved, it is processed through the original Shopify payment method. Timing then follows that payment provider.

More detail: Contact.